Technical support

Keep your Viedoc solutions running smoothly

Ensure your clinical trials run smoothly with Viedoc’s in-depth technical support. Our dedicated support team ensures in-house Viedoc Certified Designers can maintain and fine-tune their clinical studies for optimum performance. Viedoc’s online help desk and worldwide, round-the-clock support is skilled, experienced, and ready to help you succeed.

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Viedoc’s eClinical suite is designed to be easy to use and maintain. As you apply updates, protocol changes, and new configurations and workflows, you’ll want to ensure that your entire Viedoc ecosystem seamlessly delivers the power and capability you’ve come to expect.

Our live technical support ensures in-house Viedoc Certified Designers have the resources they need to maintain and fine-tune their clinical studies for optimum performance.

Reach out to us for:

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Web-based help desk that delivers the precise level of support you need.

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Worldwide, round-the-clock support from our local offices in 5 global regions, including the US, EU, Japan, China, and Australia.

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Rapid responses from a Viedoc expert who understands both the technical aspects of our system and the specific demands of clinical trials.

Frequently asked questions

Downloads

eclinical-suite-brochure

Portfolio brochure

eClinical Suite

Achieve accurate, more cost-effective clinical trials

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Professional Services product sheet

Product sheet

Viedoc Professional Services

Technical expertise and support whenever you need it

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Other services

Certified Designer Training

Prepare your development team to build and manage well-crafted clinical trials with one of the fastest certification programs in the industry.

Study Build Service

For study teams without dedicated design resources, our experts can develop ready-to-run studies tailored to your exact specifications.

Customer Success

Our team delivers dedicated, in-depth support and guidance to organizations invited into this program, helping users, managers, and participants to achieve exceptional results.

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Ensure your clinical trials run smoothly with in-depth technical support. Our dedicated, full-time support team is skilled, experienced, and ready to help you succeed.