Viedoc’s customer success team works with in-house study teams, providing the knowledge and assistance needed to develop and maintain an effective clinical trial. Select customers gain a dedicated point of contact for technical matters, guiding them through the details of Viedoc’s solutions — enabling users to get the most from their investment.
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The difference between a good clinical study and a great one comes down to the details. Is the study designed to be easy to use for both staff and patients? Do the workflows ensure everyone gets the information they need, precisely when needed? Are all required elements accounted for so the study can be completed on time and within budget?
Viedoc’s customer success team works with in-house study managers to provide the knowledge and assistance needed to develop and maintain an effective clinical trial. Select customers are introduced to a dedicated point of contact for technical matters, guiding them through the details of Viedoc’s solutions.
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Customers invited into this program will have access to our development roadmap and can even give feedback to help shape development. We proactively inform study teams about bug resolutions and upcoming features relevant to their study pipelines, fostering collaboration and ensuring they stay ahead with the latest advancements in Viedoc’s products.
In every case, the Customer Success program provides users with the opportunity to get the most from their investment in our eClinical platform.